Using email flows

Video Guide

Text Guide

Step 1. From the sidebar, click Email Flows.

Step 2. To edit the Anti-Dispute Flow or any Dispute Resolution flow, click Edit templates.

💡 Tip: Write all templates in English. ScaleFlows automatically translates them into the customer's language.

Step 3. Toggle the flow on or off.

💡 Tip: Test your flows by placing a real test order before going live. Check that the timing, content, and translations look correct before real customers go through them.

💡 Tip: View Flow Logs to see which customers are enrolled and what emails were sent. Emails are automatically translated to the customer's language.