Thread Tags

Create and manage custom tags to organize and filter customer conversations in your inbox.

Written By ScaleFlows Team

Last updated 22 days ago

ℹ️ Info: Use this to turn conversations into structured data, allowing you to filter and identify specific issues and trends.

To add and manage existing tags:

Step 1. Go to Settings → Thread Tags.

Thread tags view

Step 2. Click Create tag to add new tags.

Create tag

💡 Tip: Use consistent tag names and colors across your team. This keeps your inbox filters and reports clear and easy to scan.

Step 3. Enter the tag name and corresponding color. Click Create tag.

✅ Success: You can now use these tags to manage your inbox.